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Author: James L. Heskett and Thomas O. Jones (Harvard Business School), Frederick F. Reichheld (Directory, Bain and Company), and more
Audio Length: 1 hour and 12 min.
Format: Immediate Audio Download Sale Price: $4.95 $4.95 
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Audio Book Summary: These articles from Harvard Business Review address the following questions: How do you bring your organization's focus back to the customer? What role does employee loyalty play in building customer loyalty? This collection addresses these questions and offers advice to executives on implementing new strategies. These articles are available in audio format exclusively through Audible.
Download Customer Loyalty: Strategies now. Publisher: Harvard Business School Publishing
Product code: PE_HARV_000002
Supplier: Audible.com
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