Effective Apology challenges you to think about the fundamental value of an apology, to you and the receiver, as it explores in detail the key dimensions - what Kador calls the Five Rs - of a wholehearted apology, one that heals and renews. Kador also offers advice on how to accept or reject an apology, 10 apology do's and don'ts, and a quiz to test your Apology Quotient.
The willingness to apologize signals strength, character, and integrity - real leadership is impossible without it. With over 70 examples of the good, the bad, and the ineffective apology in action, no other book combines such a practical, how-to approach with a rich analysis of what it takes to make apology work in the real world.
All brands and product names are trademarked or registered trademarks of their respective companies.
Prices, specifications, and availability are subject to change without notification. E.&O.E.
Image & Description provided by and used with permission from Audible.com.
Page revised: Wednesday, March 28, 2012. Powered by DySE::audible
This website is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program
designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.
